Terms & Conditions

Terms and Conditions – 11 Plus London

All parents/guardians must ensure that they read the following Terms and Conditions before they submit the Registration Form. Please note that once your registration has been accepted by 11 Plus London, the following Terms and Conditions will apply.


Tuition Services

Providing tuition courses as described on our website and as agreed and indicated on the Registration Form. For the avoidance of doubt, it is the responsibility of the parents or guardians to make applications to various schools.


Commencing Tuition

A child may only attend classes once 11 Plus London has received the Reservation Fee (as defined in the ‘Fees/Payment Method’ section of our website) and once the completed on-line Registration Form has been accepted.


One-to-one Tuition

One-to-one classes are subject to suitability and availability of tutors. Upon commencement, all payments and correspondence will be made with 11 Plus London directly. Payment and fee consultation is not under the prerogative of the tutor or instructor, however, changes to class session subject matter, timetabling and cancellation of classes can be arranged with both 11 Plus London and the designated tutor for the classes. Cancellation policy is highlighted in the Restriction of Liability section below.


Course Fees

– For Courses Paid Monthly, fees must be paid monthly by standing order only as defined under the relevant class pages on our website.

– For Intensive Courses, or courses limited to a set number of days, the course fee must be paid in full before commencement of said course (deposits may be made at any time and are fully refundable in the case that the student is unable to attend – this must be notified in writing at least 24 hours before commencement of course to qualify).

– Course fees include all class tuition, course materials, exam papers & assessments, summer exams and reports. Homework books are not included within the course fees.

– Fees are payable monthly in advance by various payment mechanisms. All payments, including monthly standing order payments need to be set up to reach our account by the 6th each month. Any standing order payments received after the 6th of the month will be subject to a late payment charge of £45.

– 11 Plus London reserves the right to cancel your contract and stop your child’s tuition with immediate effect should a monthly payment remain outstanding.


Venue location and class times are shown under the relevant ‘Classes’ pages on our website. 11 Plus London reserves the right to make any changes to venue locations, course times and/or class structure.


Restriction of Liability

11 Plus London must be notified by email of any absences through illness, travel or family commitments.

  • Missed Lessons / Intensives

Requests for a replacement lesson or cancellation must be made in writing 24 hours in advance, stating the reason your child cannot make their usual lesson. No refunds will be given for any missed lessons without prior notification. At the discretion of 11 Plus London and subject to availability, if a child misses a lesson due to illness or family commitments, we will try and offer your child a lesson with a another group /venue (subject to availability).

  • Missed Mock Exams/Courses

Without prior notification, we are unable to refund or offer an alternative session for your child to replace any missed Mock Exam or Course sessions as defined on our website. Internal exam papers are strictly kept for the use of 11 Plus London only and cannot be issued to parents for children to do at home. There are a range of external papers available for remote mock exams to be taken outside of the 11 Plus London exam setting.

  • · Delayed Courses

11 Plus London will make every effort to complete the services on time, however, if there is a delay due to any act or event beyond our reasonable control which prevents 11 Plus London from fulfilling their services or using the tuition venue, then neither 11 Plus London nor its representatives are liable. This includes, but is not limited to traffic congestion, public transport delays, strikes and natural disasters. In such an event, 11 Plus London will contact you as soon as is reasonably possible to notify you.

Whilst it is hoped that your child will improve his/her skills, 11 Plus London cannot guarantee that its tuition services will enable your child to pass the relevant exams or achieve entrance to their desired schools. Additionally, 11 Plus London’s transparency policy means we will always attempt to communicate clearly each child’s chance for success. We reserve the right to cancel a child’s tuition following our review and determination of whether the child is suited to the classes and is likely to progress sufficiently and/or stand a good chance of success.


Course Materials

All course materials and exam papers are subject to copyright©. Photocopying or any other means of electronic reproduction are strictly prohibited without prior written permission from 11 Plus London. All exam papers are strictly kept for the use of 11 Plus London only and cannot be issued to parents for children to do at home.

Cancellation of Tuition Services (Courses Paid Monthly)

– One full calendar month’s written notice is required to cancel our Tuition Services. The balance of the fees is calculated to the end of the month following the month in which notice was received by 11 Plus London (e.g. if notice was received on 10th June, payment will be required for June and the whole of July).

– 11 Plus London may cancel the contract at any time providing you with one full calendar month in writing. Any advance payment you have made for the Tuition Services beyond the expiry of 11 Plus London’s notice will be refunded to you.

– 11 Plus London reserves the right to cancel your contract and stop your child’s tuition with immediate effect should a monthly payment remain outstanding.

– The reservation fee will be retained in the event of cancellation from less than 48 hours before the event begins. 11 Plus London reserves the right to charge an additional fee of £45 for administrating any cancellation and finding a replacement pupil.

Pupil Arrival/Collection

All parents/guardians must arrange to bring/collect their child to/from the classroom. You must not allow any child to leave without a responsible adult whose name has been specified on the Registration Form or confirmed in official contact with us via email (email address used to register). If there is an emergency and an unspecified adult needs to collect your child, please let us know beforehand or leave a message on the emergency mobile (as shown on the first page of your child’s homework diary). Parents need to stay with their child until the lesson starts. Children must not be left unattended outside classrooms or in the school grounds without supervision.


Food and Drink in Classes

In the interests of health and safety, no food, drinks or chewing gum are allowed into lessons. Depending on the venue, some snacks or lunch provisions may be consumed in classrooms at the designated time-slots. Otherwise, eating is restricted to the allocated spaces (and time) Parents should ensure that their child has been sufficiently fed and watered prior to the lesson. Water is provided at all venues.


Further General Points

Your privacy is important to us. We will not give your personal data to any third party and we will use the personal information you give to us to:

  1. Provide the tuition services
  2. Process your payment for these services and
  3. Inform you about similar products or services that we provide.

If you have any concerns, please contact us